In the unlikely event your item arrives with physical damage, we need to be notified within 24 hours of signing for the goods, whereupon we will immediately send a replacement, if one is available. We will then make a claim against the courier for damages, you will need to keep the original item with all original packaging for them to inspect it.We cannot accept any claims outside of this time frame sorry. Tekeurope Ltd has ISO9001 Quality Management and ISO14001 Environmental Management accreditations and our internal processes are continually assessed and updated to make sure we are as efficient as we can possibly be in every area of our business. Data from computer hard drives and other storage devices can be lost for a number of reasons, including failure of the drives themselves, viruses and spyware or other software problems, it is therefore strongly recommended users maintain a regular backup of important data to an external storage device such as a USB stick or a cloud server. By agreeing to this declaration, I understand that there is a potential for data loss and I have made necessary backups of any and all data I wish to keep.